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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Melody Clark

Melody Clark

October 16, 2024

5  out of  5
rating by Melody Clark
"These folks are the real deal. When I need to ask questions, or make changes to a policy, Charmaine has never rushed me through anything! She takes the time to explain all the options, so that I have what I need. Home, auto, life. State farm."
We responded:
"Thanks Melody for trusting us with your auto, home & life insurance. And thank you for your kind words! Sean. "
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Heather Sikora

October 15, 2024

5  out of  5
rating by Heather Sikora
"Sean and his team are seriously the best. They have all been extremely helpful and friendly anytime i have had a question or an issue. I highly recommend Sean Krause for all of your insurance needs. My family has been with State Farm for decades upon decades."
We responded:
"Thank you kindly for the nice words Heather! We appreciate your feedback & your faith in us!"
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JScott Summers

October 15, 2024

5  out of  5
rating by JScott Summers
"Kind caring and professional people who treat you like family"
We responded:
"Thank you for the great review Scott! We appreciate you too! Sean. "
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holly howser

October 15, 2024

5  out of  5
rating by holly howser
"My experience with Sean was excellent. I had major trouble with my prior insurance company, who would not insure my home (for very small nit-picky reasons). Sean and the State Farm team were quickly responsive and available to me. The process for gaining home insurance was smooth, and the team was kind and easy to work with. I recommend State Farm to anyone looking for a positive and simple experience."
We responded:
"Thank you Holly! I was so glad we could help you out with all your insurance needs! We look forward to working with you for many years to come! Sean. "
Profile photo of Danielle Lincicome

Danielle Lincicome

September 9, 2024

5  out of  5
rating by Danielle Lincicome
"They have been such a great support during my moving process."
We responded:
"Thank you for the kind feedback Danielle!"
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Linda McQuaid

May 30, 2024

5  out of  5
rating by Linda McQuaid
"Sean and all the staff are wonderful. Charmaine has been my go-to person for help with some unusual situations during our military moves and now our retirement move! I HIGHLY RECOMMEND STATE FARM and SEAN KRAUSE's office in particular! The folks in this office live in Lorain County and truly are A GOOD NEIGHBOR!"
We responded:
"Linda, thank you for the kind words! We appreciate you being a long time customer with us as well! "
Profile photo of Melissa Elgin

Melissa Elgin

April 13, 2024

5  out of  5
rating by Melissa Elgin
"Always just a phone call, text, or email away if I need to adjust my policy, get a copy of my policy, ask any questions, or just need to clarification on something about my policy. Have always been great to work with. Quick to respond. Customer for well over a decade"
We responded:
"Thank you Melissa. It’s always good to get good feedback from our long time customers. We appreciate you too! Sean. "
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Rigoletto man

April 12, 2024

5  out of  5
rating by Rigoletto man
"Everyone in the office is extremely helpful and the prices are very reasonable!! I've been using them for many, many years....I'm 100% satisfied thus far! Thanks, Nick and Charmaine!!! You're the best!!!"
We responded:
"Thank you! We appreciate the review & the kind words! Sean. "
Profile photo of Jennifer Vrabel

Jennifer Vrabel

April 12, 2024

5  out of  5
rating by Jennifer Vrabel
"I have been a customer of State Farm for 20+ years. The agents in this office are amazing. They give extremely personalized attention. Their customer service is impeccable!!!!"
We responded:
"Thank you Jennifer. We appreciate you being with us over 20 yrs! We work extremely hard at delivering top notch customer service, thank you for noticing! We appreciate your trust in us!"
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Jamie Maassen

April 8, 2024

5  out of  5
rating by Jamie Maassen
"Sean , Charmaine, and Nick are seriously the best. They have all been extremely helpful and friendly anytime we have needed them. They are quick to help and answer questions. I highly recommend Sean Krause for all of your insurance needs."
We responded:
"Thanks Jamie! "
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Clint Thomas

March 20, 2024

5  out of  5
rating by Clint Thomas
"Excellent staff and wonderful service"
We responded:
"Thanks Clint. We work hard on our first class service! Thank you for noticing! We appreciate your faith in us! Sean. "
Profile photo of Jennifer Denney

Jennifer Denney

March 5, 2024

5  out of  5
rating by Jennifer Denney
"Charmaine is awesome!!!"
We responded:
"Jennifer, thank you for the positive feedback! Charmaine has been with our agency coming up on 28 yrs & she always enjoys taking care of our customers. "
Profile photo of Hailee Bremke

Hailee Bremke

February 26, 2024

5  out of  5
rating by Hailee Bremke
"I needed to make some updates on my policy and account and Sean and his crew were quick about responding and getting my account up to date ! I always receive great customer service with them ! They are so easy to reach. By calling or text. With my work it’s easier and more convenient for me to text them and they respond quickly . Thank you Sean and your team !!"
We responded:
"Thanks Hailee! Thank you for the kind words! We work hard on making sure our customers get the best customer service they ask for & deserve!"
Profile photo of Stacy Goodspeed

Stacy Goodspeed

December 4, 2023

5  out of  5
rating by Stacy Goodspeed
"Sean and his team are seriously the best. They have all been extremely helpful and friendly anytime i have had a question or an issue. I highly recommend Sean Krause for all of your insurance needs."
We responded:
"Thank you for your faith & trust in my office & the nice review! We appreciate you as a customer too! Sean. "
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Mary Ann Nevedale

November 29, 2023

5  out of  5
rating by Mary Ann Nevedale
"I spoke to a very kind man, Nick. He saved me 40 dollars a month on car insurance!!! I am so grateful for these savings and for this insurance agent! Thank you!!"
We responded:
"Thank you Mary Ann, so glad we could save you a good bit of money! I hope we can wow you with our service also! Welcome to our agency! Sean. "
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J Martin

November 16, 2023

5  out of  5
rating by J Martin
"Best experience I've ever had with an agent. Nick is a square shooter and will work to save you money. SALUTE and Cheers to a new year of great service!! Thank you Gentlemen J.Martin N.E. OHIO"
We responded:
"Thank you for the review. We work hard to make sure our customers save money where they can. Appreciate the kind words!"
Profile photo of Brandi Dunn

Brandi Dunn

November 16, 2023

5  out of  5
rating by Brandi Dunn
"Every agent at Sean Krause- State Farm is very nice, helpful, and understanding. I have had auto and life insurance with them for a long time now. I also like that they send out holiday cards and birthday cards."
We responded:
"Hi Brandi, thanks for the kind words & the nice review! We appreciate you too! Sean. "
Profile photo of Nicole Matthews

Nicole Matthews

November 15, 2023

5  out of  5
rating by Nicole Matthews
"Sean, Charmaine and Nick are all amazing. I have been with them for many years and they have all been very knowledgeable and helpful with all of my many questions. I highly recommend them."
We responded:
"Thank you Nicole! You’ve been with us for a long time & we appreciate it! "
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stacy beaner

November 14, 2023

5  out of  5
rating by stacy beaner
"Great insurance company for a family. Listens to your needs and offers products accordingly."
We responded:
"Thank you very much Stacy!"
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Stan Kielar

November 6, 2023

5  out of  5
rating by Stan Kielar
"This team of individuals Sean, Charmaine, and Nick treat you like family and care about you. I have been with Sean for 23 years and this has never changed. I know I can count on them anytime. State Farm should be happy to have this kind of service for their customers. Thank you!"
We responded:
"Thanks for the review & kind words Stan! We appreciate you & Jan also! We look forward to many more years of working with you! Sean. "
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Carmelo Algarin

October 24, 2023

5  out of  5
rating by Carmelo Algarin
"I've had State Farm for years now and always had a great Customer Service experience they are the best at what they do. I would recommend them to anyone . Thanks again"
We responded:
"Thank you Carmelo! We appreciate your 5 star review!"
Profile photo of Brad Coreno

Brad Coreno

October 10, 2023

5  out of  5
rating by Brad Coreno
"I’ve been with Sean and his team for many years and they are first class. Highly recommend!"
We responded:
"Thanks Brad. We appreciate your business & kind words! Sean. "
Profile photo of Amanda Kotas

Amanda Kotas

October 9, 2023

5  out of  5
rating by Amanda Kotas
"Nick was super knowledgeable and quick! Gave us best rate for home owners insurance and auto."
We responded:
"Appreciate the review Amanda! So glad Nick could help you get great rates for your house & auto. Welcome to our agency! Sean. "
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Judy Gank

October 7, 2023

5  out of  5
rating by Judy Gank
"Everyone is awesome. Been with them over 40 years. Great service, understanding and compassion people."
We responded:
"Thanks Judy! We appreciate YOU too! "
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Squirt B

August 31, 2023

5  out of  5
rating by Squirt B
"Great staff always helpful"
We responded:
"Thank you. We work hard to take care of our customers. Appreciate your faith in us! Sean. "